Overview

This Privacy Policy explains how Casinous (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use our website and services (the “Platform”).

By using the Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

Information We Collect

We collect information you provide directly and information generated when you use the Platform.

• Wallet information: public wallet address(es) you connect and on-chain transaction references (e.g., transaction hashes).
• Account and support data: messages you send to support and any details you choose to provide.
• Usage data: pages viewed, interactions, referrals, approximate location (from IP), and performance metrics.
• Device data: browser type, device identifiers, operating system, and language settings.

How We Use Information

We use information to operate and improve the Platform, maintain security, and comply with legal obligations.

• Provide core services, including enabling wallet-based access and displaying relevant game features.
• Prevent fraud, abuse, and prohibited activity, including enforcing promotions and anti-cheat rules.
• Respond to support requests and communicate important updates.
• Analyze usage to improve performance, reliability, and user experience.

Cookies & Analytics

We may use cookies and similar technologies to remember preferences, understand how the Platform is used, and improve the experience.

• Essential cookies help the site function (e.g., navigation and session preferences).
• Analytics cookies help us understand traffic and interactions in aggregate.
• You can control cookies through your browser settings, but some features may not work properly.
• We do not request or store your private keys or seed phrases—never share them with anyone.

Sharing & Third Parties

We may share limited information with trusted service providers to help us operate the Platform (e.g., infrastructure, analytics, customer support tools). We may also disclose information if required by law or to protect the Platform and users.

• We may share public wallet addresses and transaction references when needed for support and dispute resolution.
• We do not sell your personal information.
• Third-party services (wallet providers, blockchains, and networks) operate under their own policies and terms.
• On-chain data is public by nature and may be visible to anyone through blockchain explorers.

Security & Your Rights

We apply reasonable administrative, technical, and organizational measures to protect information. No system is perfectly secure, and you use the Platform at your own risk.

• Retention: we keep information only as long as necessary for the purposes described or as required by law.
• Access and correction: you may request access to or correction of certain information we hold.
• Deletion and restriction: you may request deletion or limitation where legally available.
• Contact: for privacy requests, reach us via the Contact page and include your connected wallet address for verification.